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Terms & Conditions

Last updated: 2026-09-03

These terms apply to Scantra AB's website, customer portal, quotes and orders. By registering an account, requesting a quote or placing an order, you accept them. Individually agreed written terms take precedence over these terms.

1. About us

Scantra AB, company registration number 556421-7767, Virkesvägen 26 A, 120 30 Stockholm, Sweden. Phone +46 8 558 055 00, email info@scantra.se.

2. Business customers only

We sell to companies, public bodies and other organisations. We do not sell to private consumers, and consumer legislation – including the right of withdrawal under distance selling rules – does not apply. Your own general purchase conditions do not apply unless we have accepted them in writing.

3. Your account and users

To use the customer portal you register a business account, which we review and approve. You are responsible for the information you provide being correct and kept up to date. Login details are personal and must not be shared. If your account has several users, the account holder decides who may access which parts of the account and is responsible for everything those users do in it – including quote requests, approvals and orders. Tell us immediately if you suspect that an account has been misused. We may suspend or close an account that is used in breach of these terms.

4. Quotes, drafts and when an order becomes binding

Quotes and drafts in the portal are proposals, not orders. Unless stated otherwise, a quote is valid for 30 days. An agreement is formed when we confirm your order. We reserve the right to decline an order, and to correct obvious pricing or product errors before production starts.

5. Prices, currency and VAT

Prices are shown in the currency you have chosen (SEK or EUR) and exclude VAT unless stated otherwise. Shipping, print set-up, tooling and other charges are shown separately at checkout or in the quote. For orders in a currency other than SEK, the amount is converted at the rate applicable when the order is placed.

6. Artwork and your responsibility for it

You are responsible for the artwork, logos, text and images you upload or send to us. By supplying them you confirm that you hold the necessary rights and that the material does not infringe anyone else's trademark, copyright or other rights, and is not unlawful or offensive. You indemnify us against claims from third parties arising out of the material you supply. We may decline material that we consider unlawful or unsuitable. We use your material only to produce your order, unless we have agreed otherwise in writing.

7. Design proofs and approval

Before production we send a digital proof showing size, placement and colours. Production starts only after you approve the proof in the portal, by tracking link or in writing. Your approval is binding: after approval we are not responsible for errors that were visible in the proof – such as spelling, wording, placement or the choice of logo version. If your order needs no print or decoration, it can be released for production without a proof.

8. Colours, materials and production tolerances

Colours on screen differ from printed colours, and print colours are matched as closely as the technique and material allow, including when a PMS/Pantone reference is given. Minor deviations in colour, position and size, and small differences between production batches, are normal for printed products and are not grounds for a claim. For printed products a delivered quantity within ±10% of the ordered quantity is accepted as full delivery and invoiced according to the quantity actually delivered.

9. Delivery

Delivery times stated in quotes, order confirmations and the portal are estimates and run from approved proof and, where applicable, received payment. We work to deliver on time but are not liable for delays caused by our suppliers, carriers or other circumstances outside our control. Risk in the goods passes to you when they are handed over to the carrier, unless otherwise agreed. Partial deliveries may occur.

10. Inspection and claims

Inspect the goods on receipt. Transport damage and shortages must be noted on the carrier's documents and reported to us immediately. Other defects must be reported to us in writing within 8 days of receipt, with the order number, a description and photographs. Goods must be kept available for inspection and not used or processed further. If a claim is justified we will, at our option, correct the fault, redeliver, or credit the item. Claims made after the deadline lapse.

11. Returns and cancellation

Printed, personalised and made-to-order products cannot be returned or exchanged. Unprinted stock items may be returned only after our written approval, within 14 days of receipt, unused and in original packaging; a return fee may apply and return shipping is at your cost. If you cancel an order after we have confirmed it, you pay the costs already incurred – including materials, print set-up and production already carried out. Once printing has started, an order cannot be cancelled.

12. Payment

You can pay by invoice, card or through your company account. Invoices are due within 15 days from the invoice date unless otherwise agreed. We may require prepayment or a credit check, and we may set or reduce a credit limit. Late payment carries interest under the Swedish Interest Act, plus reminder and collection fees. The goods remain our property until paid for in full, as far as the law allows.

13. Discount codes

Discount codes apply only to the products, accounts and period they were issued for, cannot be combined with other discounts unless stated, have no cash value and may not be transferred or resold. We may withdraw a code that has been misused.

14. Stock and storage service

If we have agreed to store goods for you, the goods remain yours and are called off from the portal. Storage fees, minimum call-off quantities and handling charges are as separately agreed. We handle stored goods with reasonable care but recommend that you insure them. Goods with no call-off for a long period may, after notice, be invoiced, returned to you or scrapped at your cost.

15. Intellectual property

All content on our website and in the portal – text, images, product photography, design tools and software – belongs to Scantra or our partners and may not be copied or used commercially without our consent. You keep all rights in your own logos and artwork, and grant us the right to use them to produce your order. We will only use your finished products or logo as a reference in our own marketing with your consent.

16. Liability

Our liability for a defective or delayed delivery is limited to the value of the affected order. We are not liable for indirect or consequential loss, such as lost profit, loss of production, loss of goodwill or costs of a cancelled event. Nothing in these terms limits liability for intent or gross negligence.

17. Force majeure

Neither party is liable for failure to perform caused by circumstances outside its reasonable control – such as war, natural disaster, epidemic, fire, labour dispute, import or export restrictions, transport disruption, energy shortage, supplier failure or serious IT or network incidents.

18. Personal data

We handle personal data in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have.

19. Changes to these terms

We may update these terms. The version published here when your order is confirmed applies to that order.

20. Governing law and disputes

Swedish law applies to these terms and to our agreements. Disputes are settled by the Swedish general courts, with Stockholm District Court as the court of first instance. Contact us first – most matters are resolved fastest by talking to your account manager.